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Customer Service Leadership: Front Line Training
Credential
Overview
This program provides a comprehensive foundation in customer interactions, human behavior drivers, communication skills, and the ethics of customer service. Grounded in Disney's customer excellence principles, the curriculum includes practical real-world scenarios that will distinguish you as a customer service professional.
- Establish basic customer service skills to apply in multiple industries
- Develop communication skills that translate to internal business communications and collaboration
Types of Jobs: Customer Service Representative.
Prerequisite: High school diploma or equivalent.
Time Requirement to Complete Credential: 61 hours of classroom instruction.
Leading Industry Employers: North End Teleservices.
JOB & SALARY OUTLOOK