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  3. Customer Service Leadership: Front Line Training

Overview

This program provides a comprehensive foundation in customer interactions, human behavior drivers, communication skills, and the ethics of customer service. Grounded in Disney's customer excellence principles, the curriculum includes practical real-world scenarios that will distinguish you as a customer service professional.

  • Establish basic customer service skills to apply in multiple industries
  • Develop communication skills that translate to internal business communications and collaboration

Types of Jobs: Customer Service Representative.

Prerequisite: High school diploma or equivalent.

Time Requirement to Complete Credential: 61 hours of classroom instruction.

Leading Industry Employers: North End Teleservices.

Get Started

Ready to take the next step in your educational journey? Go to the top right corner of the page and click the "Get Started" button to begin enrolling as a Metropolitan Community College student. Whether you are a first-time student, returning after time away or looking to take noncredit courses, taking this initial step is a major accomplishment. Start what's next today.